Cancellation & Refund Policy

Cancellation and refund eligibility depends on the ticket option and supplier conditions shown during booking. Where the selected product states that cancellation is allowed up to 7 days before the visit date, eligible requests received within that period may receive a full refund.

Requests made inside a stated non-refundable period, used tickets, expired tickets, no-shows, or bookings affected by customer-entered date or visitor errors may not be refundable.

If we cannot supply a paid booking as confirmed, we will contact you and provide the applicable refund or an alternative option for your approval.

To request a cancellation or refund, contact +971 50 281 4000 on WhatsApp or email info@japanticketsonline.com with your booking reference.